Here you will find the solution of some concerns you may have, for your next trip to Bogota.
If you have any concerns, they have not solved, please contact us at +571 814 2828 or write to email@example.com
How I can pay for my stay?
You can pay by credit card Visa, Mastercard or Visa without an extra charge, with Colombian pesos, U.S. dollars or euros in cash. Ask about our special prices for prepayment of several weeks in advance, as well as special discounts for cash payment.
What is the time for checkin and check out?
At Zuetana we are very flexible with times; if you let us know your flight schedule in advance you can arrive at any time and use your room immediately if we have it available. If it is unavailable, we can keep your luggage in a secure place and you can use the communal areas of the hotel until we have got your room ready for you. If your flight is late at night we can arrange for you to stay longer that day for no extra charge. Your tranquility and comfort are the most important things for us.
Our family would prefer to stay in an apartment and have a place to prepare our food, is this an option at Zuetana?
Thinking about our families and using our years of experience, families at Zuetana may now choose between two types of accommodation:
Standard hotel rooms, or Apartment style accommodation with a choice of either one or two rooms, bathroom, kitchenette, and living room.
The latter option is ideal for large families, for those wishing to prepare their own food or if you need more space. In our apartment option the parents and children have separate rooms.
Do you offer a laundry service?
Yes, there are self-service washing and drying machines available in our laundry area (for an additional cost). We also provide irons and ironing boards. These services are available 24 hours a day, 7 days a week.
Is food included?
At Zuetana we offer two options:
- Breakfast and an evening meal
- Breakfast, lunch and an evening meal
We don’t have set hours for our meals at Zuetana, instead we like to work around the needs of yourselves and your children. We can make food and refreshments available whenever you would like them.
Also, if you have any special dietary requirements (vegetarian, low salt, gluten-free etc.) let us know and we can cater for your individual needs.
Can I get baby or toddler food?
Yes, we will gladly prepare a varied range of fresh food for babies and toddlers (soups, porridge, stews etc). Our kitchen is also available if you would like to prepare the food yourselves.
We know our date of arrival in Colombia, but we don´t know how long the process will take – will that be a problem?
Since 2001, we have hosted families from all over the world and so we understand that every process is different and it is unlikely that you will have a set departure date from the outset. At Zuetana, families can pay per week for as long as the process takes until you know when your end date will be.
Do you offer special services for families with children?
Our facilities are suitable for families with children. We have cribs, toys, cars and much more at our disposal. Additionally, and free of charge, each family can also request a prepaid cell phone to make communicating with your Colombian contacts easier and more cost efficient.
With the comfort of our families in mind, we allocate each family with an assistant or companion who speaks your language and will be available to address any concerns or needs which may arise during your stay with us.
Your assistant will be there to propose ideas and make suggestions or recommendations to ensure that your stay in our city is fun, memorable and safe.
Which part of the city is Zuetana located in?
Zuetana is located in the north of the city in a safe residential district. We are surrounded by parks, malls, supermarkets (open 7 days a week), restaurants, banks and great transport links – all of which help to make your stay with us fantastic.
Can I travel around the city during my stay?
Zuetana provides transportation in private vehicles for up to 10 passengers. All of our vehicles are driven by trusted and highly experienced drivers and conform to all of the standards required by Colombian law. Each vehicle has a radio we can contact them with.
Some of our drivers are bilingual (Spanish and English). Transportation can either be paid for by the hour or by each individual journey.
Can Zuetana help us to discover the city as a family?
Zuetana has many years of experience in this aspect. We have designed tours with certified guides (English, French and Italian) for all tastes and ages which will allow you to experience the huge variety of cultural, religious and gastronomic delights Bogota has to offer. Contact in firstname.lastname@example.org